1. Rooms can be booked daily from 8.00 a.m. to 10.00 p.m. by calling +38 098 708 15 13 or 24/7 via on-line booking system on the website.

2. Same day or next day booking is only possible by calling +38 098 708 15 13.

3. When booking on-line on the website, guest receives confirmation during the day at specified email address.

4. The hotel has to offer guest to make a booking prepayment, if booking period is more than 10 days. You can pay with debit card of any bank directly by online payment on our website.

5. Check-in time - from 12.00 p.m. local time. Check-out - by 11.00 a.m. local time.

6. Liability of the parties in case of change or cancellation:

6.1 Booking can be changed (cancelled) by calling +38 098 708 15 13 or by a letter sent at: ua-otel@ukr.net;

6.2 The parties (both the guest and the hotel) may cancel the booking or change its terms without any penalty, if no prepayment has been made. To do so, you can simply write at ua-otel@ukr.net or call +38 098 708 15 13;

6.3 If the booking has been paid by guest, the hotel is unable to change any booking term. Otherwise, the hotel refunds the guest a double payment;

6.4 Booking prepayment is non-refundable.